Refunds

Digital products

Ebooks are final sale. The file is delivered the moment your payment clears, so once the download link has been sent we do not refund the purchase. This is stated at checkout, and by buying you agree to immediate delivery and give up any cooling-off period you would otherwise have for that purchase.

That is the rule for changing your mind. It is not the rule for us getting it wrong. We will refund you in full, no argument, if any of these happen:

• The download link never arrives or does not work, and we cannot fix it.
• The file is corrupt, unreadable, or is not the book you paid for.
• You were charged twice for the same book.
• The charge was not made by you.

Nothing here removes rights you have under the law where you live. If your local consumer law gives you a refund right that this policy does not, that law wins.

Subscriptions

The five day free trial is not charged. Cancel before it ends and you pay nothing, so there is nothing to refund.

Cancel any time from the account page in the app. Cancelling stops the next charge. Your access keeps working until the end of the period you already paid for, and after that it stops.

We do not refund part-used periods. If you cancel in the second month of an annual plan, the plan runs to its end date and is not refunded pro rata.

Two exceptions. If a renewal charges you and you contact us within seven days without having opened the app since that charge, we will refund that renewal and end the subscription. And if we discontinue the app during a period you have paid for, we will refund the unused part of it.

Studio services

Projects start with a 50% deposit, and the balance is due on delivery unless your scope document sets out a different schedule. Where your scope document and this page disagree, the scope document wins.

• Cancel before work starts and the deposit is refunded in full.
• Cancel after work starts and the deposit is not refunded. It covers the time already booked and worked.
• Cancel part way through and you owe the deposit plus any work completed beyond it, billed at the day rate in your scope. Anything you have already paid above that figure comes back to you.
• If we cancel, or we cannot deliver what was agreed, you get back everything you paid for work not delivered.

Rescheduling is free with seven days' notice. Inside seven days we may hold the deposit against the booked time.

How to ask for one

Email hello@kaevolabs.com from the address you bought with. Tell us what you bought, roughly when, and what went wrong. You do not need an order number, though it speeds things up if you have the Stripe receipt.

We reply within three business days. If a refund is due, we send it through Stripe to the card or account you paid with, and it lands within five to ten business days depending on your bank. We cannot refund to a different card or a different person.

If something has gone wrong, email us before opening a dispute with your bank. A dispute takes weeks and locks the money in place while it runs. We can usually settle it the same week.

Related pages

The full sale terms are on the terms page. How we handle your data is on the privacy page.